FAQ

FAQ

 

How can I speak with a specialist from On Location? 

You can either call us directly at 1-800-683-4846 or chat with a specialist by clicking the silver icon in the bottom right of your screen.

 
How can I purchase group block seats? 

For group block seats, call 1-800-683-4846. 

 

Who should I contact for Marketing Partnerships & Corporate Opportunities?

For Marketing Partnerships and Corporate opportunities, call 1-212-433-2989.

 

How can I see more information on the packages?

Click 'Super Bowl' in the top left corner and select 'Ticket Packages" from the drop down menu to learn more about On Location’s package offerings.

 

Can On Location assist me with my hotel reservation?

Yes, On Location maintains a dedicated block of hotel rooms for our customers. To add a hotel reservation to your order, call 855-521-7216 to speak to a specialist.  Please note, reservations are available on first come first serve basis.

 

If I have questions after I’ve made my purchase, who can I contact?

Our experience specialists are standing by to answer any questions you have regarding your reservation, including information on additional experiences around your Super Bowl weekend. Call 1-800-683-4846 or click here to chat live with a specialist. 

 

When will my tickets be mailed to me?

Your tickets will be mailed to you in mid-January.  Please note, we are unable to ship internationally and will host a client pick-up the week of the game in Minnesota where you will be able to pick-up your ticket packages.

 

Who Is On Location? 

On Location is a premium experiential hospitality business owned by Bruin Sports Capital, RedBird Capital Partners, 32 Equity (the entity that oversees the NFL’s private equity efforts), and Jon Bon Jovi. On Location specializes in custom domestic and international event and hospitality experiences in the worlds of sports and entertainment.

On Location is the official hospitality provider of the NFL, providing proprietary fan access to marquee NFL events, including the Super Bowl, Pro Bowl, NFL Draft, and International Series Games in London. On Location is expanding its offerings through new partnerships, including the acquisitions of Anthony Travel, the nation’s largest provider of sports and travel management services, and Runaway Tours, the VIP hospitality business for premier music acts that was founded by Bon Jovi.

 

What makes On Location official? 

For every event On Location offers, we are an official partner of the rightsholder, which allows us to offer the best possible experience for our guests. As the official hospitality partner of the NFL, we get tickets directly from the NFL, so we can offer you exact seat locations. We also have access to prime event space, hotel blocks, and other reserved perks that are baked into our packages.

 

How can I purchase Super Bowl packages through On Location?

On Location offers both online and over-the-phone purchase options. Click 'Ticket Packages' in the top left to choose and reserve your package, or call 800-683-4846, and a specialist will happily work with you on your Super Bowl LI experience.