FAQ

FAQ

 

1. How can I speak with a specialist from On Location? 

 

You can either call us directly at 1-800-683-4846 or chat with a specialist by clicking the silver icon in the bottom right of your screen.

        
2. How can I purchase group block seats of nine or more? 

 

For group block seats of nine or more, call 800-683-4846. 

 

3. Who should I contact for corporate partnership or premium hospitality needs?

 

For corporate partnership and premium hospitality needs, call 212-433-2989.

 

4. How can I see more information on the packages?

 

Click 'Ticket Packages' in the top left to learn more about On Location’s package offerings and find the best one for you. 

 

5. Can On Location assist me with my hotel reservation?

 

Yes, On Location maintains a dedicated block of hotel rooms for our customers. To add a hotel reservation to your order, call 855-521-7216 to speak to a specialist.

 

6. If I have questions after I’ve made my purchase, who can I contact?

 

Our experience specialists are standing by to answer any questions you have regarding your reservation, including information on additional experiences around your Super Bowl weekend. Call 800-683-4846 or click here to chat live with a specialist. 

 

7. When will my tickets be mailed to me?

 

Your tickets will be mailed to you in January. 

 

8. Where will my tickets be sent? 

 

Your tickets will be sent to the address you provided when you created your account. 

 

9. Who Is On Location? 

On Location is a premium experiential hospitality business owned by Bruin Sports Capital, RedBird Capital Partners, 32 Equity (the entity that oversees the NFL’s private equity efforts), and Jon Bon Jovi. On Location specializes in custom domestic and international event and hospitality experiences in the worlds of sports and entertainment.

On Location is the official hospitality provider of the NFL, providing proprietary fan access to marquee NFL events, including the Super Bowl, Pro Bowl, NFL Draft, and International Series Games in London. On Location is expanding its offerings through new partnerships, including the acquisitions of Anthony Travel, the nation’s largest provider of sports and travel management services, and Runaway Tours, the VIP hospitality business for premier music acts that was founded by Bon Jovi.

 

10. What makes On Location official? 

 

For every event On Location offers, we are an official partner of the rightsholder, which allows us to offer the best possible experience for our guests. As the official hospitality partner of the NFL, we get tickets directly from the NFL, so we can offer you exact seat locations. We also have access to prime event space, hotel blocks, and other reserved perks that are baked into our packages.

 

11. How can I purchase Super Bowl packages through On Location?

 

On Location offers both online and over-the-phone purchase options. Click 'Ticket Packages' in the top left to choose and reserve your package, or call 800-683-4846, and a specialist will happily work with you on your Super Bowl LI experience.